Sunday, February 9, 2014

Five Lessons on How to Treat People: Lesson One


“Knowing the Cleaning Lady”

During my second month of college in Virginia, my professor gives us a pop quiz in sociology.  I am a conscientious student who, at that time, breezes through questions; today is no different.  Then I come to the last one:
            
What is the first name of the woman who cleans the school?

I keep thinking that surely this is a joke by the professor.  I do see the cleaning lady every day; she is tall with dark hair in her mid-40s, but I barely have time to meet random people, how am I to know her name?
I hand my paper in speechless, leaving the question blank.  Just before our class wraps up, one student actually has the embarrassing nerve to ask if such a pointless “last question” counts towards our grade.  “Absolutely” says our professor:

In your careers, you will many people.  Each and every one of these people you meet will hold a great deal of significance in and through your life.  As such, they all deserve your full attention & care, even if the only think you do is smile, say hello, and introduce yourself.


I have never forgotten his lesson behind our test that day.  The next day I came to learn her name was Sue Henley.


I have never forgotten his lesson behind our test that day.  The next day I came to learn her name was Sue Henley.